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Dolphin
Jewelry Shipping Information
FREE
SHIPPING on Orders Over $100.00
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It
also enables us to present your purchase
to you in a professional, elegant manner.
All gold jewelry pieces are shipped in a
velvet like gift box with the dolphin jewelry
logo inside the box. All sterling silver
jewelry pieces are shipped in a blue cotton
lined box with the dolphin jewelry logo
gold foil stamped on the outside of the
box. You can request gift wrap at checkout
and can ship the item to you or a third
party.
No
sales tax is charged except in the state
of Pennsylvania.
Here
is another special service from Dolphin
Jewelry, Inc.: As
an added bonus, we offer FREE shipping on
orders over $100.00 retail value. All orders
under $500.00 retail value are shipped UPS
ground shipping.
All
orders over $500.00 retail value are shipped
U.S. Registered, Insured mail and will require
a signature at time of delivery.
Shipping
Charges:
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- US
Registered, insured mail (Orders over
$500.00) FREE
- US
UPS Ground (Orders $100.00-$500.00) FREE
- US
UPS Ground (Orders under $100.00) $12.95
- US
Express Mail (2-Day) $15.95
- US
UPS Next Day (All orders) $35.00
- International
shipping (All orders on a case by case basis. Please call or email for rates.)
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We
ship worldwide to the following
countries: United States,
Canada, Mexico, Israel,
England, Australia, New
Zealand, Japan, Scandinavia,
and Western Europe.
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Shipping
FAQ’s
How
long will my jewelry take
to ship?
It generally takes 24-48 hours
to process your order before
it ships. Depending on your
shipping address, it can take
between 5-10 days from order
date for domestic orders and
up to 3 weeks for international
orders.
How
is my jewelry packaged during
shipping?
Dolphinjewelry.com first places
your jewelry item(s) in an
elegant gift box. This gift
box can be gift wrapped in
beautiful wrapping paper with
a bow if you choose that option
at checkout. The gift box
(wrapped or unwrapped) is
then placed in a small mailing
box, sealed and shipped to
you.
Where
will my jewelry be shipped
from?
It should give you great piece
of mind to know that Dolphinjewelry.com
stocks all of its own jewelry
and does not use drop shippers
or any outside sources for
shipping. We are located in
Northeastern Pennsylvania
and all jewelry is shipped
from our office.
What
if my jewelry item(s) are
out of stock?
There are times when our manufacturers
might have an item on backorder.
A backordered item can ship
(from our office) anywhere
between seven days to two
weeks. We rarely have issues
with items not being in stock
but in the event this happens,
you will receive an email
explaining the situation and
a very realistic approximation
of when you can expect your
order to ship.
Do
you offer faster delivery
than ground shipping?
Yes. If you need expedited
shipping, you can choose Express
or Next Day mail at check
out. There is an extra cost
for this, even on orders over
$100.00. Our FREE shipping
only applies to US Ground
shipping.
Why
does my jewelry have to be
sent Registered mail if its
retail value is over $500.00?
Registered mail is the safest
way to ship an item. It is
logged in and checked at every
single stage of the shipping
process. It also requires
a signature at time of delivery.
If you purchase something
of this value, we feel more
secure sending it the most
secure way possible.
What
if I don’t want to have
to sign for my jewelry because
it is inconvenient?
If you insist that we send
your over $500.00 in retail
value jewelry standard insured
mail as opposed to registered
mail, email us your request
and we will honor your wishes.
We will keep your written
request on file and if anything
happens to your package, we
will not be responsible for
it.
Will
I receive any confirmation
when my jewelry has shipped?
Yes. When your item(s) leave
our office, you will receive
an email stating that your
order has been shipped.
What
is your return policy?
You can also view our return
policy on our Guarantee page.
You can return any item within
30 days from the order date
as long as the item has no
visible signs of wear or has
not been altered in any way.
You will see instructions
on the Guarantee page of where
to return the items. We have
strived to make this process
as easy as possible for you. |
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